Refund policy

ROOTED NORTH RETURN & REFUND POLICY

Each ROOTED NORTH item is made especially for you when your order is placed. Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or ordering the wrong colour. Please review product details and sizing information carefully before placing your order.

If your item arrives damaged, misprinted, defective, or you receive the wrong item, please contact us at hello@rootednorthco.com within 30 days of receiving your order. Please include your order number and clear photos showing the issue. If your claim is approved, we will arrange a replacement or refund at no additional cost to you.

Because orders move into production quickly, we cannot guarantee that an order can be changed or cancelled once it has been submitted for fulfillment. If you notice an error, contact us as soon as possible and we will do our best to help before production begins.

Please do not send products back to ROOTED NORTH or to the return address shown on your package unless you have contacted us first and received instructions.

Questions about your order? Contact us at hello@rootednorthco.com.